Effective Date: 16th March 2025
Welcome to Sattva Veda. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the relevant medical and data protection laws in the United Arab Emirates (UAE) and India.
1. Information We Collect
We collect and process the following categories of information:
- Personal Information: Name, contact details (phone number, email address), date of birth, and address.
- Medical Information: Health records, prescriptions, medical history, and any information required for treatment.
- Payment Information: Billing details, payment history, and transaction records.
- Technical Information: IP addresses, browser type, device information, and cookies.
2. How We Use Your Information
We use your information for the following purposes:
- To provide medical consultations and Ayurvedic treatments.
- To maintain medical records as per legal requirements.
- To process payments and generate invoices.
- To enhance our services and improve customer experience.
- To send notifications, promotional messages, and updates with consent.
- To comply with UAE and Indian medical laws and regulations.
3. Legal Basis for Processing
We process personal data based on:
- Consent: When you provide explicit consent for medical treatments and communications.
- Legal Compliance: To fulfill obligations under the UAE Health Data Law, the Indian Medical Council Act, 1956, and other applicable laws.
- Legitimate Interests: To improve services and conduct business operations.
4. Data Sharing and Disclosure
We do not sell or rent your personal information. However, we may share it with:
- Healthcare Professionals: For medical consultations and treatment.
- Government Authorities: As required under UAE and Indian healthcare regulations.
- Service Providers: For payment processing, data storage, and IT services.
- Legal Authorities: To comply with legal obligations or respond to legal claims.
5. Data Storage and Security
We take reasonable measures to protect your personal information:
- Data Encryption: Sensitive data is encrypted and stored securely.
- Access Control: Limited access to medical and personal data.
- Compliance with Laws: Adhering to UAE’s Data Protection Law (Federal Decree-Law No. 45 of 2021) and India’s Digital Personal Data Protection Act, 2023.
6. Your Rights
You have the right to:
- Access, update, or correct your personal information.
- Withdraw consent for data processing where applicable.
- Request deletion of your medical records (subject to legal obligations).
- File a complaint with relevant authorities if you believe your data is misused.
7. Data Retention
We retain personal data as per legal requirements:
- Medical Records: As mandated by UAE healthcare laws and Indian medical regulations.
- Payment Data: Stored for tax and legal compliance.
- Communication Records: Retained for service improvement and legal purposes.
8. Cookies and Tracking Technologies
We use cookies to enhance user experience and collect analytics. You can manage your cookie preferences through your browser settings.
9. International Data Transfers
As we operate in both the UAE and India, your data may be transferred between these jurisdictions under applicable data protection laws.
10. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.
11. Contact Information
For questions or concerns regarding this Privacy Policy, you may contact us at:
📞 Phone:
+91-93264-96858
+91-87677-12620
+971 56 156 9167
📧 Email: info@sattvaveda.co
By using our services, you agree to this Privacy Policy. Thank you for trusting Sattva Veda with your healthcare needs.